Returns and Exchanges

Returns and Exchanges

Thank you for choosing zenvayashop.com! We’re committed to providing you with a great shopping experience. If you’re not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure your satisfaction.

Return Policy
Return Period: You have 30 days from the date you receive your item to submit a return request.
Return Requirements:
Items must be new, unused, and unworn, with all original tags and packaging attached.
Return Procedure:
Please contact our customer service team via email with your order number and reason for return.
We’ll provide you with return authorization information and a return address.
Please ensure that your order confirmation and any relevant information are included in the return package.
Return Shipping: Return shipping is the customer’s responsibility, unless the item is defective or the wrong item was shipped.
Refund Processing: Once we receive the returned item and confirm it’s eligible for return, we will process the refund within 7 business days and refund will be credited to the original payment method.

Exchange Policy
Exchange Period: You have 30 days from the date you receive your item to request an exchange.
Exchange Requirements:
The item must be new, unused, and unworn, with all original tags and packaging.
Exchange Procedure:
Please contact our customer service team via email, specifying your order number and the item you wish to exchange.
We will assist you in processing the exchange and provide the appropriate information.

Additional Notes:
Products purchased with special discounts or clearance items may have different return and exchange policies. Please check for specific information before purchasing.

Thank you for choosing zenvayashop.com. We hope you enjoy your shopping experience!